Website Kaspen IT Solutions
Kaspen IT Solutions is a leading provider of IT infrastructure, ITES, and enterprise solutions. We specialize in government projects, enterprise IT services, and cutting-edge technology solutions to help businesses scale and succeed.
Job Overview:
We are looking for a dynamic & customer centric Hardware network support executive to drive Network service/support business of Kaspen.
Key Responsibilities:
Provide technical support for software, hardware, and network issues.
Diagnose and resolve customer inquiries effectively.
Educate customers on product usage and best practices.
Document troubleshooting steps and resolutions.
Escalate complex issues to higher-level support teams.
Assist with onboarding and offboarding processes.
Key Skills & Qualifications:
1-3 years of experience in technical support.
Strong understanding of computer hardware and software.
Excellent problem-solving and troubleshooting skills.
Excellent communication skills.
Familiarity with ticketing systems and remote support tools
Experience with firewall
Experience with macOS and Windows OS.
Experience with floor support and hardware support.
Knowledge of networking concepts.
Experience with incident management.
What We Offer:
🎯 Competitive salary and performance-based incentives
🎯 Opportunity to work with leading IT brands & enterprise clients
🎯 Career growth in a fast-paced IT solutions company
🎯 A dynamic and collaborative work environment
If you are passionate about technology and marketing, we would love to hear from you at connect@kaspen.in
To apply for this job email your details to connect@kaspen.in