Network Support Executive – 5 vacancies

Experience: 1+ year (Exceptional freshers may be considered)
Employment Type: Full-time
About Us:
Kaspen IT Solutions is a leading provider of IT infrastructure, ITES, and enterprise solutions. We specialize in government projects, enterprise IT services, and cutting-edge technology solutions to help businesses scale and succeed.
Job Overview:
We are looking for a dynamic & customer centric network support executive to drive Network service/support business of Kaspen.
Key Responsibilities:
 Provide technical support for software, hardware, and network issues.
 Diagnose and resolve customer inquiries effectively.
 Educate customers on product usage and best practices.
 Document troubleshooting steps and resolutions.
 Escalate complex issues to higher-level support teams.
 Assist with onboarding and offboarding processes.
Key Skills & Qualifications:
 1-3 years of experience in technical support.
 Strong understanding of computer hardware and software.
 Excellent problem-solving and troubleshooting skills.
 Excellent communication skills.
 Familiarity with ticketing systems and remote support tools
 Experience with firewall
 Experience with macOS and Windows OS.
 Experience with floor support and hardware support.
 Knowledge of networking concepts.
 Experience with incident management.
What We Offer:
🎯 Competitive salary and performance-based incentives
🎯 Opportunity to work with leading IT brands & enterprise clients
🎯 Career growth in a fast-paced IT solutions company
🎯 A dynamic and collaborative work environment
If you are passionate about technology and marketing, we would love to hear from you at connect@kaspen.in